Foddie support

1. Contact us

Send an email to [email protected], or open the app and go to Settings, then Contact us. From the same screen you can also report a bug or request a feature.

To help us answer quickly, tell us:

• the email address of your Foddie account,
• your phone model and whether you use iPhone or Android,
• what you were doing when the problem appeared, with a screenshot if you can.

2. Signing in

Foddie has no password. When you sign in by email, we send a 6-digit code to your address.

• If the code does not arrive, check your spam folder and make sure the address is spelled correctly.
• You can request a new code from the sign-in screen.
• If you created your account with Apple or Google, sign in with the same method to find your diary.

3. Subscription and billing

Foddie Pro is billed by Apple or Google, not by us. You manage, cancel or change your subscription with them:

• App Store: manage your subscriptions
• Google Play: manage your subscriptions

Cancel at least 24 hours before the end of the free trial or of the current period to avoid the next charge. Refund requests are handled by Apple or Google.

If you already subscribed and the app asks you to subscribe again, for example after a reinstall or on a new phone, tap Restore purchases at the bottom of the subscription screen.

4. Your data

• Export your diary: in the app, go to Settings, then Export your diary, to create a document you can share with your doctor or dietitian.
• Delete your account: see how to delete your account and the data associated with it.
• Privacy: read our Privacy Policy and our Terms of Service.

5. Medical questions

Foddie does not provide medical advice and we cannot answer questions about your health by email. See a healthcare professional for any diagnosis or treatment.